b7999 Privacy Policy

1. Information We Collect

When you use b7999, we collect certain personal information to provide you with a safe, secure, and personalised experience. The data we collect falls into the following categories:

Information You Provide Directly:

• Registration Data: When you create a b7999 account, we collect your full legal name, date of birth, email address, phone number, and the username and password you choose.
• Identity Verification Documents: To comply with our Know Your Customer (KYC) obligations, we may collect copies of your national ID card, passport, driving licence, or other government-issued identification document.
• Payment Information: When you make a deposit or withdrawal, we collect details of the payment method you use — for example, the registered mobile number associated with your bKash, Nagad, or Rocket account, or partial card details for Visa and Mastercard transactions. We do not store full card numbers on our servers.
• Support Communications: If you contact b7999 via live chat, email, or any other support channel, we retain records of those communications including the content of your messages and any attachments you send.
• Responsible Gaming Preferences: If you set deposit limits, request a cooling-off period, or apply for self-exclusion, we record those preferences as part of your account profile.

Information We Collect Automatically:

• Device and Technical Data: We automatically collect information about the device you use to access b7999, including device type, operating system, browser type and version, screen resolution, and device identifiers.
• Log Data: Our servers record IP address, access timestamps, pages visited, time spent on each page, referring URLs, and error logs every time you interact with the b7999 platform.
• Geolocation Data: We collect approximate geolocation data derived from your IP address to support fraud prevention, regulatory compliance, and to display content relevant to your location (e.g., Bangladesh-specific promotions).
• Behavioural and Session Data: We track how you navigate the platform — which games you play, how long sessions last, wagering patterns, and bonus usage — to detect problem gambling indicators and to improve our service offering.
• Cookie and Tracking Data: We use cookies and similar technologies to recognise returning users, maintain session states, and deliver personalised content. See the Cookies section below for full details.

Information From Third Parties:

• Payment Processors: Our payment partners (bKash, Nagad, Rocket, Upay, and card processors) share transaction confirmation data with us to reconcile deposits and withdrawals.
• Identity Verification Services: We may use third-party identity verification providers to cross-check the documents you submit during KYC.
• Fraud and Risk Databases: We may receive flags or alerts from industry fraud-prevention databases to protect the integrity of the b7999 platform.

2. How We Use Your Data

b7999 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and secure your b7999 player account, including processing login requests and enabling password resets.
• Transaction Processing: To process deposits, withdrawals, and bonus credits accurately and securely, and to maintain a complete financial history for your account.
• Identity and Age Verification: To verify that you are at least 18 years of age and to confirm your identity in compliance with our KYC and anti-money-laundering (AML) obligations.
• Fraud Detection and Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, match fixing, bonus abuse, and any other conduct that violates our Terms & Conditions.
• Responsible Gaming: To monitor wagering behaviour for indicators of problem gambling, enforce any limits or restrictions you have set on your account, and proactively contact you if our systems detect patterns that suggest gambling may be causing harm.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from government authorities, and enforce our contractual rights.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, optimise game performance, and develop new features that improve the player experience.
• Personalised Experience: To display promotions, game recommendations, and content that are relevant to your location, play history, and stated preferences — for example, showing BPL cricket betting markets to players based in Dhaka or Chittagong.
• Marketing Communications: Where you have given explicit consent, to send you promotional emails, SMS notifications, or in-platform messages about bonuses, new game launches, and seasonal offers. You may withdraw this consent at any time via your account settings or by emailing [email protected].

3. Legal Basis for Processing

b7999 processes your personal data on the following legal grounds:

Processing Activity	Legal Basis
Account registration and management	Performance of a contract (our Terms & Conditions)
Processing deposits and withdrawals	Performance of a contract
KYC identity and age verification	Legal obligation (AML and age-verification requirements)
Fraud detection and prevention	Legitimate interests of b7999 and protection of other players
Responsible gaming monitoring	Legal obligation and legitimate interests
Marketing and promotional communications	Your explicit consent (withdrawable at any time)
Platform analytics and improvement	Legitimate interests of b7999 (using anonymised/aggregated data)
Responding to legal or regulatory requests	Legal obligation

4. Data Sharing & Disclosure

b7999 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the limited circumstances described below:

• Payment Service Providers: We share necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processing partners to facilitate deposits and withdrawals. These providers are contractually bound to use your data solely for payment processing purposes.
• Identity Verification Partners: We may share your identity documents with certified KYC verification service providers to confirm your identity and age. These partners operate under strict data processing agreements.
• Game Content Providers: We share session tokens and anonymised player identifiers with our game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) to enable gameplay. These providers do not receive your full personal profile.
• Fraud and AML Services: We may share data with industry fraud-prevention networks and anti-money-laundering databases where required to protect the platform from criminal activity.
• Legal and Regulatory Authorities: We will disclose personal data to government authorities, law enforcement agencies, or courts when required to do so by applicable law, or when disclosure is necessary to protect the rights or safety of b7999, its employees, or its players.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of b7999's business assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the applicable privacy terms of the acquiring entity.

5. Cookies & Tracking Technologies

b7999 uses cookies and similar tracking technologies (including web beacons and pixel tags) to deliver and improve our platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on b7999:

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, shopping cart, and security tokens. Without these cookies the platform cannot function correctly.	Session / up to 24 hours
Functional	Remember your preferences such as language, currency display (৳ BDT), and responsible gaming settings between visits.	Up to 12 months
Analytics	Track aggregated, anonymised usage metrics — pages visited, session duration, game popularity — to help us improve the platform.	Up to 24 months
Fraud Prevention	Detect suspicious login patterns, bot activity, and multi-account abuse by fingerprinting device characteristics.	Up to 12 months

You can manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. For full cookie management options, refer to the help documentation of your browser (Chrome, Firefox, Safari, Edge, or your mobile browser).

6. Data Retention

b7999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Accounts: Personal data associated with an active player account is retained for the full duration that the account remains open, plus a minimum of five (5) years following account closure to meet anti-money-laundering record-keeping obligations.
• Financial Transaction Records: Deposit, withdrawal, and wagering records are retained for a minimum of seven (7) years from the date of the transaction, in accordance with standard financial record-keeping requirements.
• KYC Documents: Identity and verification documents are retained for a minimum of five (5) years after account closure or the last transaction, whichever is later.
• Support Communications: Records of customer support interactions are retained for three (3) years from the date of the last communication.
• Marketing Consent Records: Records of your marketing consent — including the date and method by which consent was given or withdrawn — are retained for five (5) years to demonstrate compliance.
• Anonymised Analytics Data: Aggregated, anonymised usage data from which no individual can be identified may be retained indefinitely for platform development and statistical purposes.

When the applicable retention period expires, b7999 will securely delete or anonymise your personal data in accordance with our internal data destruction procedures.

7. Your Privacy Rights

b7999 respects your rights over your personal data. Depending on your circumstances, you may exercise the following rights by contacting our support team at [email protected]:

• Right of Access: You have the right to request a copy of the personal data b7999 holds about you, along with information about how it is processed. We will respond to access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update many details directly through your account profile settings.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records (e.g., AML and financial records as described above).
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your data — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights override those interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

8. Data Security

Protecting your personal data is a top priority at b7999. We implement the following technical and organisational measures to keep your information safe:

• SSL/TLS Encryption: All data transmitted between your device and b7999 servers is encrypted using industry-standard TLS (Transport Layer Security) protocols, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encrypted Storage: Sensitive data including passwords (stored as salted cryptographic hashes) and payment details are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within b7999's systems is restricted on a strict need-to-know basis. Staff members who handle personal data are required to complete data protection training and are bound by confidentiality obligations.
• Fraud Monitoring: Our automated fraud detection systems operate around the clock to identify and block suspicious activity including unauthorised login attempts, unusual transaction patterns, and bot-driven account access.
• Regular Security Audits: b7999 conducts regular internal and third-party security reviews of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Two-Factor Authentication: We strongly encourage all players to enable two-factor authentication (2FA) on their b7999 account as an additional layer of login security.

While b7999 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will notify affected players promptly and take all necessary remediation steps.