Responsible Gaming at b7999

1. Our Commitment to Responsible Gaming

b7999 is fully committed to maintaining a safe, fair, and transparent gambling environment for every player in Bangladesh. We recognise that while the vast majority of our players enjoy betting on BPL cricket, exploring our slots library, and playing live casino games purely for entertainment, a small number of individuals may develop patterns of play that can cause harm to themselves and those around them.

Our responsible gaming programme is not a checkbox — it is a core part of how b7999 operates. We have built a suite of practical tools directly into the platform so that players can manage their gambling activity at any time, without barriers. These tools include deposit limits, session time limits, cooling-off periods, and permanent self-exclusion. All of these features are available free of charge and can be activated immediately through your account settings or by contacting our 24/7 support team.

b7999 also trains its customer support staff to identify indicators of problem gambling and to respond with care, empathy, and practical guidance. If a member of our support team has reached out to you about your play patterns, we encourage you to engage with that conversation openly — it comes from a place of genuine concern for your wellbeing.

2. Age Restriction — 18+ Only

b7999 strictly enforces an 18-years-or-older age policy across every product and service we offer, including sports betting, live casino games, slots, and all promotional offers. Players who are under 18 years of age are prohibited from opening an account, making deposits, or participating in any real-money gambling activity on the b7999 platform.

To enforce this requirement, b7999 applies the following age verification measures:

• Registration Gate: All new players must confirm during the registration process that they are at least 18 years old. Providing a false date of birth is a violation of our Terms & Conditions and will result in immediate account closure and forfeiture of any balances.
• KYC Document Checks: b7999 requires identity verification for all accounts before withdrawals are processed. Accepted documents include a valid National ID card (NID), passport, or driving licence — all of which confirm the holder's date of birth.
• Enhanced Verification: In cases where our fraud detection systems flag an account for possible underage activity, we will request additional documentation and suspend withdrawals until the check is resolved.
• Parental Controls: If you believe a minor in your household has accessed b7999, please contact [email protected] immediately. We will investigate and close the account without delay. We also strongly recommend enabling parental control software on shared devices to prevent underage access to gambling sites.

3. Deposit Limits

One of the most effective responsible gaming tools available to b7999 players is the ability to set a personal deposit limit. A deposit limit caps the total amount of money you can add to your b7999 account within a defined time window, regardless of your payment method — whether you use bKash, Nagad, Rocket, Upay, or a card.

b7999 offers three deposit limit windows:

• Daily Limit: Sets the maximum amount you can deposit in any single calendar day (midnight to midnight, Bangladesh Standard Time).
• Weekly Limit: Sets the maximum amount you can deposit across any rolling 7-day period.
• Monthly Limit: Sets the maximum amount you can deposit across any rolling 30-day period.

To set or adjust a deposit limit, navigate to Account Settings → Responsible Gaming → Deposit Limits in your b7999 account, or contact our support team at [email protected]. Please note:

• A limit reduction takes effect immediately.
• A limit increase takes effect only after a mandatory 7-day cooling-off period to protect against impulsive decisions.
• If you are unsure what limit to set, our support team is available 24/7 to help you find a figure that fits your personal budget.

4. Time-Out & Cooling-Off Periods

If you feel that you need a short break from gambling without fully closing your b7999 account, a time-out or cooling-off period may be the right option for you. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits — for the duration you choose.

b7999 offers the following time-out durations:

• 24 Hours: A brief pause to step back from a session that has become stressful or emotionally charged.
• 7 Days: A one-week break for players who feel their gambling frequency has been higher than intended.
• 30 Days: A one-month cooling-off period for players who want meaningful space to reassess their relationship with gambling.
• 90 Days: A three-month break for players who need a longer period of reflection and distance from gambling activity.
• Custom Duration: If none of the standard durations fits your situation, contact our responsible gaming team and we will set a custom period for you.

Once a time-out is activated, it cannot be reversed before the end of the chosen period — even if you change your mind. Your account balance and any pending withdrawals will be preserved and accessible once the time-out expires. You will receive an email confirmation when the time-out begins and again when it is due to end, giving you the option to extend it if needed.

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on b7999. When you self-exclude, your account is permanently closed and you are blocked from opening a new account on the b7999 platform for a minimum period that you specify. Unlike a time-out, self-exclusion is designed for players who have determined that they need a long-term or permanent separation from gambling.

Self-exclusion options at b7999 are as follows:

• 6 Months: Minimum self-exclusion period. Suitable for players who want a half-year break with the option to reconsider at the end of the period.
• 1 Year: A full year away from gambling, recommended for players who have experienced significant financial or personal difficulties related to their play.
• 5 Years: A long-term exclusion for players who need extended separation from gambling activity.
• Permanent (Lifetime): An irreversible permanent ban for players who have made the decision never to gamble on b7999 again. This cannot be lifted under any circumstances.

Once a self-exclusion period ends, b7999 will not automatically reactivate your account. You must actively request reinstatement, at which point we will conduct a review and may ask you to confirm that you have sought appropriate support before returning to play. Permanent self-exclusion requests are never reversed.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise, especially in its early stages. The following are common warning signs that gambling may have moved beyond entertainment and become a harmful pattern:

• Spending more money on gambling than you originally intended or can comfortably afford.
• Chasing losses — continuing to play after a losing session in an attempt to win back money you have lost.
• Lying to friends, family members, or colleagues about the amount of time or money you spend gambling.
• Borrowing money from others, using salary advances, or selling possessions to fund gambling activity.
• Feeling anxious, irritable, or restless when you are unable to gamble.
• Gambling to escape negative emotions such as stress, loneliness, depression, or anxiety rather than for entertainment.
• Neglecting work, family, social obligations, or personal health because of time spent gambling.
• Repeated unsuccessful attempts to reduce or stop gambling despite wanting to do so.
• Thinking about gambling constantly — replaying past bets, planning future sessions, or calculating how to recover losses.

If any of the above describes your experience, you are not alone and there is support available. Please reach out to our responsible gaming team at [email protected], or consult the support organisations listed in the final section of this page.

7. Self-Assessment Checklist

The questions below are based on widely used responsible gambling screening tools. Read each question honestly and consider whether it reflects your recent gambling behaviour. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or a professional counselling service.

8. Support Resources & Getting Help

b7999 encourages any player who is concerned about their gambling — or about the gambling of someone they care about — to seek professional support. The following resources are available to players based in Bangladesh and internationally: